FREQUENTLY ASKED QUESTIONS
The Hour Room is open:
No. scheduling a booking online is the only way and must be booked at least 2 hours prior to game time. Please note that our business maybe closed if there are no games scheduled.
We are locate at 1027 Sixth Avenue San Diego, CA 92101. Right across from the House Of Blues, underneath the Baseball Card sign, with the black door that says The Hour Room.
Unfortunately it is not. The players will have to go down a flight of stairs upon arrival. There is no elevator.
The maximum capacity for a room is 12 people.
You will need to arrive 30 minutes prior to your reserved game time for check-in. We will not refund/reschedule people who are late or a no-show. PLEASE BE ON TIME!!! The game takes a maximum of an hour, and the next guests will be booked in straight after, so unfortunately if you are late it will take valuable minutes off your game time, minutes that could cost your success! And you'll need all the time you can get for escaping! We would advise you to arrive a bit earlier and get directions here in advance. You can find a map and directions in the location link of this page or If you get lost, call this number (619) 732 6886 and we'll give you instructions of how to find us.
Reading and counting is all that is required to solve the puzzles, all necessary information is provided in the room. Excessive force is not needed in the room. Crawling, climbing onto objects/furniture and lifting heavy objects is not required.
No cell phones, cameras, flashlights and any other electronic devices are not allowed. Our staff will immediately stop the game and ask you to leave if you attempt to use one. Upon arrival, the staff will ask you to deposit your electronic devices into a safe place. You will get them back at the end of the game.
Of course. To cancel your appointment, the easiest way is by using the confirmation email you've got when you made the booking and use the cancellation link. If you can't use the cancellation link, send us a message to thehourroom@gmail.com with your name and the time of your booking and we will do it for you. All modification/cancellations are subjected to terms and conditions agreed upon initial booking.
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